The buying process

This explains the process of buying a vehicle from Go Green Autos.

Viewing

Not everyone views the vehicle before they buy from Go Green Autos. The main objective of this website is to put as much information as possible about the car, with large photographs, videos, information and also pointing out any negatives - which gives buyers the confidence to buy without physically viewing the vehicle. If you've purchased a second hand car before, you'll know that often cars don't live up to expectations when you view them. I don't want that, so I don't hide anything. This enables customers to buy without viewing the vehicle first (and most do), which is great if you're not local. I want happy customers who tell their friends and family.

Part-exchanges

I can offer part-exchanges but selling petrol and diesel cars clashes with the 'Go Green' ethos, so I pass such vehicles on through the trade or send them to auction. You'll always get the best price by selling your car privately.

If you wish to part-exchange a vehicle, please complete the part-exchange form.

Payment

Once you've agreed to purchase, you will receive an invoice which will include the Go Green Autos bank details. Payments can be by bank transfer (BACS or CHAPS) or by cash. I will accept cheques or bank drafts, but these have to be cleared before the vehicle is released, so expect to wait four days or so.

All customers generally pay by bank transfer (BACS). When doing this, its advisable to first pay a £250 deposit. Sending a small initial payment means you can check you have the senders details setup correctly and also it stop the anti-fraud blocking, as many banks will now block large payments to a new sender. When sending the remainder, you may find your bank sets limits on the amount you can send at a time, so you may have to send the rest over multiple transactions. Therefore, its advisable not to leave the bank transfer until the last moment, just in case the bank blocks it. Vehicles will not be released until payment is received in full.

Finance

I have partnered with Car Loan Warehouse who are experienced in sourcing finance for used electric vehicles. They can find you the best deal and loans are normally approved within one hour of submitting your details. Or you can of course source your own finance elsewhere.

Battery lease

If the vehicle has a battery lease, the battery agreement needs transferring and completing before the vehicle can be released. All battery hire agreements are with RCI Bank (the finance company for Renault & Nissan).

Its a simple process, which is:

  1. A battery proposal form needs completing. The purpose of this form is just to collect your information so that RCI can prepare the agreement. I either email you this form or you complete in person if you've viewed a vehicle. You complete this and email it back. If you're unable to scan documents, then it will need posting, which adds delays.
  2. I forward the complete proposal form to RCI. They then raise the new battery agreement and email it direct to you.
  3. You will receive a lease agreement document from RCI by email. The individual/private person/sole trader version of the agreement is a 17-page document. You'll need to print out pages 3-5 & 17, then signed these. The Limited company version of the agreement is a 25-page document. You'll need to print out pages 1,2 & 18, then sign these. Then you'll need to scan and email back these signed pages to RCI. You also need to send them a copy of your driving licence for proof of your signature. Again, if you're unable to scan documents for email, then you'll need to return this by post which adds delays. RCI will not accept a photographed copy of the documents or your licence.
  4. Once RCI have received the signed agreement from you, they activate the agreement and inform me that the vehicle can be released.

If completed by email, the whole process can be wrapped up within a day. Sometimes within a couple of hours if needed! However, more recently RCI have been struggling with the increase in electric vehicle movements and contracts can sometimes take longer to process.

Important: When scanning the documents back to RCI, you must scan files as a PDF, not a JPG, otherwise RCI will reject them. You cannot use a phone scanner app to photograph the documents either. If you don't have the facility of a proper scanner, then you'll have to post the documents to RCI.

Collection

Your car will be fully charged and checked. When the vehicle is collected or delivered, I complete the V5 transfer online and tax the vehicle for 12 months. The whole DVLA process is now online and you'll receive email confirmations from the DVLA. You get the V5 new keeper's section with the car, but you don't need to post it off. You will normally receive a new V5 in your name, from the DVLA, within a week.

Warranty

Most vehicles are covered by the manufacturer's warranty. On vehicles where this has expired, you will receive a comprehensive warranty and roadside recovery policy from Go Green Autos , normally for a period of three months. This is not an insurance based warranty, unlike what is typically offered by the motor trade, as these often aren't worth the paper they are written on! If you prefer to have a longer insurance backed warranty, then you can buy these online directly from multiple sources.

Cables & chargers

The vehicle page on the website details exactly what is supplied with the car. Some older cars may come with 3-pin 10A portable charger (granny cable), however newer cars do not. These chargers are particularly useful when you first get your new car, as there is likely to be a 3-4 week period before you get your home charger unit installed. I offer two options - either buy a charger to keep, or I loan you a charger. See free charger offer for more information.

You will also need to have a higher powered home charger installed. Go Green Autos has partnered with Rolec who will instruct a local installer to arrange installation and organise the OLEV grant on your behalf. Installation normally takes around 3-4 weeks. If you wish to use another brand (if you have solar panels, then I recommend using a Zappi charger) or installer, then you arrange this yourself.